Information

Sending a Gift
Red Hill would love to wrap that special gift free of charge and send to any recipient nominated by you. Please include the delivery address and personal message when completing your checkout or when faxing, emailing or phoning your order through. Please contact us to discuss your needs and requirements if further assistance is required.

Stock Availability
 
As Red Hill Footwear & Childrenswear sells from a shop as well as online, we may experience an overlap between orders and sales but we will always endeavour to keep all items in stock so we can service your order quickly. However if for any reason we cannot supply a product immediately we will contact you via email or telephone and advise you of the next availability or an alternative.

Pricing
Prices shown on our website are in AUD $ and include GST.

Sizing
Should you have any questions regarding certain fabrics or sizing of any of our items please do not hesitate to contact us.

Returns & Exchanges
 

We are not required to provide a refund or replacement, if you change your mind. But you can choose a refund or exchange if an item has a MAJOR problem. This is when the item:

Has a problem that would have stopped someone from buying the item if they had known about it.

Is unsafe

Is significantly different from the sample or description

Doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively you can choose to keep the item and we will compensate you for any drop in value.

If the problem is NOT MAJOR, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement

Please keep proof of purchase - eg. your receipt.


Cancellations 
Please notify us of any cancellations immediately.  Unfortunately we are unable to cancel any orders that have already been processed and posted


Confidentiality
 
Any information gathered regarding our customers will used only for the completion of customer transactions and promotions as indicated on our contact and order forms.X

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From the Blog

Autumn Winter 2017

March 14, 2017

Hi All, our Autumn/Winter range has started to come in, check it out online or in store.

Read more →

Spring

September 09, 2016

Hi everyone, Just in ARTHUR AVE Spring Summer collection, Looks great, check out in store or here!!

Read more →